The human factor of technology adoption—the ability of people to seize new technology and use it for something other than making existing business practices look more glitzy—is being influenced by Draconian IT policies that no longer make sense.

"In the information age, most companies' success depends entirely on the creativity and drive of their workers. IT restrictions are corrosive to that creativity—they keep everyone under the thumb of people who have no idea which tools we need to do our jobs but who are charged with deciding anyway.”

You want people focused on the work itself, not where the work is done, how the work is done, or the technology standing in the way of getting the work done.